Ingo K Dean

Last updated August 15th 2010
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INGO K. DEAN

(908) 916-7736

10 Browning Ct - Phillipsburg, NJ 08865

http://www.linkedin.com/in/ingodean

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ACCOMPLISHMENT SUMMARY 

Experienced IT Director with proven success leading Global IT, planning and overseeing all IT functions. Problem solver skilled at understanding how IT can facilitate business requirements.
  • Consolidated Virage Logic's development "islands" into a single cohesive network using VPN, MPLS, remote access, and video conferencing technology. This enabled the company to grow annual revenue from $20M to $59M with employee growth of 50 employees to 400 globally.
  • Transformed Virage Logic's separate System Administration groups into the Global IT Organization, while implementing a Global IT Service Desk embodying ITIL concepts with a defined escalation process and step by step customer feedback. Earned an overall ticket satisfaction rating of 96.7%.

Leader proficient in defining strategy, leveraging technology, and fostering stability.
  • When Sarbanes/Oxley was enacted, formally documented all IT processes and bolstered change control. Received Virage Logic "Group/Product Line Award for Outstanding Contribution" for completing the Sarbanes/Oxley Section 404 audits with zero material weaknesses, significant deficiencies, or even minor deficiencies.
  • Created reliability by implementing redundancy in systems and networks, giving Virage Logic unprecedented uptime and allowing project deadlines to be more easily met.
  • To postpone datacenter expansion costs, implemented hardware virtualization using VMware ESX 3.0 VI3 systems, reducing power consumption and heat output.
  • To reduce costs, renegotiated telecommunications and support contracts to save 32% ($111K) annually.

Project manager adept at managing Global IT projects.
  • Successfully implemented over 7 major office and datacenter relocations in NYC, California, Washington, Belgium, India, Armenia, UK, and Minnesota.
  • During acquisitions, successfully integrated the systems, accounts, and sites of two smaller companies over short timeframes, enabling those acquisitions to quickly become productive, integrated, and add to revenues.

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WORK EXPERIENCE 

EastWest Institute, New York, NY (+Brussels; Moscow)

5/2008 - Present

IT Director
  • Modernized the global infrastructure, processes, and procedures of this Not-for-Profit Think-Tank which is Making the World a Safer and Better Place.
  • Implemented off-site disaster-recovery/business-continuity for critical systems, redundancy and recovery for less critical systems.
  • Implemented high-definition video conferencing to enable the Institute to host global world-leader and influencer meetings.
  • Led the team evaluating and implementing new web platform to replace the old custom-developed system to enable faster and reliable updates. (http://www.ewi.info)
  • Led the project to move to a modern NYC office in 2009. Coordinated the different contractors during the construction and move. Did it all again for our Brussels, Belgium office in 2010.
  • Implemented new VoIP phone system over private MPLS between our sites to further improve communications while also reducing costs.
  • Proposed, presented, and managed an annual IT $.5M budget. Created and presented strategic and fiscal budget plans to executive staff. Always within budget.
  • Evaluated, proposed, and implemented firewalls, VPN, network balancing, security, videoconferencing, Helpdesk services, storage services, Disaster Recovery and Business Continuation plans.
  • Hands-on design and support of ShoreTel VoIP PBX, BlueCoat ProxySG, Windows 2003 R2 servers, Windows XP/7 desktops, Network Appliance NAS and iSCSI SAN, VMware virtualization, Juniper firewall, VPN, and SSL remote access systems, MPLS WAN, SharePoint Intranet, MS-SQL databases, and KACE KBOX System Management platform.

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Virage Logic, Hampton, NJ (+Fremont, CA; Seattle; India; Armenia)

12/1999 - 3/2008

Senior Manager, Global IT
  • Directed the design and implementation of a new global infrastructure for this multinational company spread over 3 countries, 4 time zones, and 6 development sites.
  • Proposed, presented, and managed an annual IT budget ranging from $300K to $1.5M. Created and presented strategic and fiscal budget plans to executive staff.
  • Hired, mentored, and reviewed a staff of 12 international IT professionals, including 2 managers.
  • Evaluated, proposed, and implemented firewalls, VPN, network balancing, security, videoconferencing, Helpdesk services, storage services, Disaster Recovery and Business Continuation plans.
  • Provided reliability and performance where both were lacking. Implemented proper redundancy and regular systems maintenance policies in conjunction with Operations and Engineering to provide exceptional uptime on network and critical systems.
  • Hands-on design and support of Solaris (8,9,10), RedHat Enterprise Linux (RHEL3/4), Windows 2003 R2 servers, Windows XP desktops, Network Appliance NAS and iSCSI SAN, VMware ESX 3.0 virtualization with VMotion, Juniper/Netscreen/Neoteris firewall, VPN, and SSL remote access systems, MPLS WAN, Typo3 Enterprise CMS Intranet system, mySQL and Oracle databases, 3Com and Asterisk VoIP, and Numara/Unipress Footprints helpdesk with KnowledgeBase.

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Mentor Graphics, Warren, NJ

1/1991 - 12/1999

Manager, Engineering Support Services
  • Proposed and managed a local capital budget up to $1.3 Million, staying at the "bleeding edge" of technology and performance while still holding costs down.
  • Managed 50% site growth over 6 month period in 1994, with associated growth in workstation setups, help tickets, fileservers, and reorganizations.
  • Led a staff of 2-3 IT professionals, including all hiring and review responsibilities.
  • Collaborated with remote corporate IS group as a major POP for the corporate WAN and with other Engineering Support Services groups at 3 other MGC sites to provide a seamless support structure for the end-users.
System Administrator
  • Setup, maintained, and upgraded over 200 SunOS, HP-UX, AIX, Apollo, Windows, and Macintosh systems.
  • Designed and authored multi-tiered "HDesQ" Helpdesk system in C++ and Java to track all tickets.
  • Hands-on design and support of SunOS 3 and 4, Solaris 2 through 7 on Sun Sparc 1 through Enterprise 4500 hardware, HP-UX 10 and 11, AIX, Auspex, Network Appliance, Windows NT, Apple Macintosh, Cisco, Cabletron, AMANDA open-source backups, Veritas Netbackup, SaMBa, Apache 1.2 and CERN web servers.

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Computer Sciences Corporation, King George, VA

12/1989 - 12/1990

Software Developer and System Administrator
  • Designed and implemented modules of the Aegis Combat Training System Scenario Development System (ACTS SDS) in "C" with the Xview GUI.
  • Liaised to Naval Surface Warfare Center System Administration staff. Administered SunOS network.
  • Held SECRET Security Clearance Level

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BellSouth Services, Atlanta, GA

1/1988 - 12/1988

Cooperative Education Program
  • Assisted in Project Management functions.
  • Authored Service Agreements.

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TECHNICAL SKILLS 

  • Skills: Global IT Management, Global Service Desk, Sarbanes/Oxley compliance, Vendor and Contract Negotiations
  • Operating Systems: Solaris, RedHat Enterprise Linux (RHEL), MS-Windows 2000/XP/2003, ShoreTel VoIP PBX, VMware VI3, iSCSI SAN.
  • Tools and Systems: Network Appliances filers, Juniper/Netscreen firewalls, Juniper/Neoteris SSL VPN, Numara/Unipress Footprints helpdesk, Typo3 Enterprise CMS, SharePoint, MS Exchange, various system administration tools including Smokeping, Nagios, and GroundWork Opensource.
  • Languages: Java, C++, C, MySQL, Perl, PHP, various UNIX shells, etc.
  • CompTIA Security+ certified

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EDUCATION 

University of Southern Mississippi
  • BS in Computer Science
  • Graduated with Honors, GPA 3.55
  • Member of Gamma Beta Phi, Upsilon Pi Epsilon Computer Science Honor Society, Golden Key Honor Society

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AWARDS AND HONORS 

Virage Logic Group/Product Line Award for Outstanding Contribution, 2006

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